Shipping & Returns




Shipping Location Availability & Rates

We currently have Shipping set up automatically for Canada and USA. For orders under $50, there is a light shipping rate applied to orders, lights orders over $50 (prints) are eligible for free Shipping. Heavier packages such as framed artwork or originals will be calculated for shipping based on the available shipping carriers. 

For orders outside of North America, please email, or message us on the homepage, and we will help you get a custom shipping rate set up! 

Local Pickup

Local pick up is available as an option in Victoria, British Columbia. If you wish to use local pickup, please email, or leave a note on your order indicating when you would like to pick up your artwork! Please note, if you chose local pickup, but are located outside of Victoria, you will need to pay for additional shipping, or the order will be cancelled. 

Processing Time 

Our products are held to the highest quality standards. Prints are made right here in Victoria BC. If we have stock on hand, orders are processed within 3 business days. If stock is low, and new prints need to be made, please allow 7 business days for printing and processing. 


Shipping Damages & Time Delays 

 Please note that we package all art to the best of our ability. Prints are lined with heavy cardboard to prevent bending and creasing, and larger items like framed prints, or originals are padded extensively. We acknowledge that we take all precautions to protect your orders, however, once the items leave the property of JFRITZ Art and are transferred to the Shipping Carriers, all responsibility lies on the shipping carrier. For that reason, if you are ordering a higher priced item please inquire about higher insurance for shipping. This also applies to shipping times. 




Artwork created by Jordan Fritz goes through extensive labour, inspection and quality assurance prior to being shipped off to our clients. We use the highest quality products for our prints, and original artwork is created by Jordan himself right in Victoria British Columbia. 

We use high quality photos and renderings to display our products for viewing on the website, to give the best representation of the actual products. Sometimes, the screen being viewed on has different colour configurations and for this reason, we cannot guarantee that all images will match the products exactly as they are. 

We do not offer a refund policy for our products, however, in the chance that you have received a product that is not that of what you purchased, or looks as if it has been tampered with or damaged prior to being shipped we will be happy to work with you to determine the best course of action.

For all inquiries please contact and include pictures of the packaging, the damage and proof of purchase.